This seems to be a Roxio/Best Buy communication issue. The cashier confirmed that it was activated - serial number printed on receipt - get home, no dice. UPDATE: I just went back to best buy about an hour ago and exchanged for a whole new box.
Their lack of support is the biggest problem. We have proven this to be a Roxio issue as the same key which activates on their own forum (and identifies your software!) will fail when copy/pasted (with no spaces or weird characters) - or - manually entered repeatedly. Of course, not sure how a user could muck it up - all you do is pop in the DVD, hit Install, select English, agree to TOS, then box pops up asking for product key.
Basically re-itering what you said when you yourself (an expert) tested a key and could not get it to work. Easy cdanteek, I'm just stating that *I* am also not a novice - Jim did say that he believes it's likely to be a user error, as it happened to another member twice - I want anyone reading this thread, or having the same problem, not to simply assume there is some user error preventing the installation of this software.
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